Privacy Policy

1. Introduction

Till Marketing (“we”, “our”, or “us”) provides a multi-tenant marketing control plane and communication software allowing businesses to connect with prospective buyers via the WhatsApp Business Cloud API and Instagram. This Privacy Policy outlines our practices regarding data collection, usage, consent, and user privacy in strict accordance with the Meta Platform Terms and Developer Policies.

2. Data We Collect

We collect information strictly necessary to provide communication services:

• Contact Information: Phone numbers (normalized to international E.164 format) and contact names provided by tenants through consent-verified lists or direct inquiries.
• Message Metadata: WhatsApp Message IDs (WAMID), delivery timestamps, read receipts, and response button payloads.
• Conversation History: Inbound customer responses and agent chat transcripts exchanged within the 24-hour customer service window.
• Tenant Credentials: Organization names, business email addresses, and encrypted WhatsApp Business Account (WABA) identifiers.

3. How We Use Information

Information collected is used solely for the following purposes:

• Delivering approved WhatsApp template notifications, property showcases, and customer service replies.
• Displaying campaign deliverability logs, read rates, and interaction reports.
• Maintaining opt-out and suppression lists to prevent contacting unsubscribed recipients.
• Ensuring multi-tenant security and preventing spam or unauthorized broadcast execution.

4. Consent & User Choice (Opt-Out)

We uphold user consent as mandatory:

• Explicit Consent: Tenants must confirm that every contact has affirmatively opted in to receive promotional updates.
• Instant Opt-Out: Any recipient can opt out of messages at any time by replying “STOP”, “UNSUBSCRIBE”, or “CANCEL”. Upon receiving an opt-out keyword, our automated engine immediately adds the number to an immutable suppression list and halts all further promotional broadcasts.

5. Third-Party Data Sharing (Meta Cloud API)

We do not sell, rent, or trade your personal data. Message delivery requires transmitting message bodies and recipient phone numbers to Meta Platforms, Inc. (WhatsApp Cloud API) for end-to-end encrypted delivery to the recipient’s WhatsApp client. All transfers adhere to Meta’s Business Terms and Cloud API Data Processing agreements.

6. Data Security & Storage

We employ industry-standard security safeguards:

• Tokens and API secrets are never logged in plain text and are protected using token masking filters.
• Data is encrypted in transit using Transport Layer Security (TLS 1.3) and at rest.
• Multi-tenant row-level tenant isolation ensures that data from one tenant is strictly inaccessible to any other tenant.

7. Contact & Data Deletion Requests

Users or tenants wishing to review, correct, or request deletion of their phone numbers, chat transcripts, or account data may submit a request to:

Email: privacy@tillsearch.com
Platform Admin: admin@tillsearch.com